Terms and conditions

Terms and Conditions
9/4/2025

Welcome to Pine Forest Essentials! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these Terms. Please read them carefully.

 

1. General Information

This website is operated by Pine Forest Essentials. Throughout the site, the terms “we,” “us,” and “our” refer to Pine Forest Essentials. By visiting our site or buying something from us, you engage in our “Service” and agree to be bound by the following Terms.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website and make purchases.

3. Product Information 

At Pine Forest Essentials, we are committed to providing accurate descriptions of all our cosmetic and skincare products, including ingredients, directions for use, and potential benefits. However, by using our website or purchasing our products, you acknowledge and agree to the following:

- No Medical Claims: Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on our website and social media platforms is for general informational purposes only and should not be considered medical advice.

- User Responsibility: It is your responsibility to carefully read all ingredient lists and usage instructions before using any product. You should perform a patch test before full application to ensure you do not have any allergic reactions or sensitivities. If irritation occurs, discontinue use immediately and consult a medical professional.

- Individual Results May Vary: The effectiveness of natural or cosmetic products may vary depending on individual skin types, conditions, and lifestyle factors. We do not guarantee specific outcomes from product use.

- External Use Only: All Pine Forest Essentials products are strictly for external use only . Keep products out of reach of children and pets.

- Storage and Expiry: You are responsible for storing the products as instructed (cool, dry place, away from direct sunlight, etc.) and ensuring that they are not used past their expiry date. We are not liable for any misuse or improper storage.

- Misuse of Products: Any form of misuse, abuse, or application not in accordance with the provided instructions is strictly at the customer’s own risk. We are not liable for any adverse effects or damages resulting from such misuse.

By purchasing and using our products, you confirm that you have read and understood these conditions, and that you assume full responsibility for any risks associated with use.

4. Orders and Payments

- All prices are listed in INR and include applicable taxes unless otherwise noted.

- We reserve the right to refuse or cancel any order at our sole discretion.

- Payment must be made in full at the time of purchase through our accepted payment methods.

- You are responsible for providing accurate billing and shipping information.

 

5. Shipping and Delivery

- Orders are typically processed and shipped within [ e.g., 2-4 business days].

- Delivery times may vary depending on your location and external factors.

- We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds (Strict Policy)

Due to the personal and hygienic nature of our skincare and cosmetic products, Pine Forest Essentials enforces a strict no-return and no-refund policy on all items once they have been opened, used, or tampered with in any form.

Please read the following terms carefully:

- No Returns on Opened/Used Products: Once a product has been delivered, opened, or used, it is not eligible for return or refund under any circumstances. This is to maintain hygiene standards and ensure the safety of all our customers.

- Final Sale Policy: All purchases made on our website are considered final. We do not offer returns or exchanges for reasons such as personal preferences, skin reactions, or change of mind. We strongly recommend reading the product descriptions and ingredients before placing your order.

- Damaged or Incorrect Orders: If your order arrives damaged, defective, or incorrect, you must notify us via email at [Insert Email] within 48 hours of delivery. Your email must include:

• • Clear photos of the damaged or incorrect product(s)

  • A description of the issue

  • Your order number and full name

Failure to report the issue within this 48-hour window will void any claim for replacement or support.

- Eligibility for Replacement: If the issue qualifies (e.g., wrong item sent or visible shipping damage), we may offer a replacement for the affected item at our discretion. Refunds will only be considered in rare cases and only if a replacement is not possible.

- No Refunds for Delivery Delays: We are not responsible for delays caused by third-party shipping partners, weather conditions, or natural events. Refunds will not be issued for delays outside our control.

- Shipping Charges: Shipping fees, if any, are non-refundable under all circumstances.

By placing an order with Pine Forest Essentials, you agree to this Returns and Refunds Policy in full. Please ensure you understand it before making a purchase.

7. User Conduct

You agree not to:

- Use the website for any unlawful purpose.

- Distribute harmful content like malware or spam.

- Attempt to gain unauthorised access to our systems.

- Copy or misuse our product images, logos, or branding.

8. Intellectual Property

All content on this site — including logos, images, text, and designs — is the property of Pine Forest Essentials and may not be used or reproduced without our written permission.

9. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. Always consult a professional if you have skin sensitivities or health concerns.

10. Privacy Policy

Your use of this site is also governed by our Privacy Policy. Please read it to understand how we collect and use your information.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date.

12. Governing Law

These Terms are governed by the laws of [INDIA/M.P], and any disputes shall be resolved in the appropriate courts of that jurisdiction.

13. Contact Us

If you have any questions about these Terms, please reach out to us:
📧 [Insert your email address]